Insight Engine
Turn raw customer feedback into product decisions.
Why
Customer feedback is everywhere — and nowhere useful.
Product teams get signal from reviews, tickets, surveys, and interviews — then someone has to read it all. Insight Engine replaces manual synthesis with an AI pipeline so decisions are objective, evidence-backed, and fast.
What
One engine — from raw feedback to product intelligence.
A full-stack AI product that ingests unstructured feedback, clusters themes with semantic embeddings, scores sentiment and urgency, and ships executive-ready Voice of Customer briefs — all in an interactive dashboard.
How
An end-to-end AI pipeline.
Every step is composable, observable, and production-ready — from ingest to executive-ready report.
Ingest
CSV, JSON, or REST API feedback streams.
FastAPI Backend
Typed pipelines with SQLite / PostgreSQL persistence.
Embeddings
MiniLM sentence embeddings with a TF-IDF fallback.
Semantic Clustering
HDBSCAN discovers themes without predefined categories.
Sentiment & Urgency
Score every cluster for tone and priority.
Claude Summaries
AI-written executive briefs, with template fallback.
Streamlit Dashboard
Interactive KPIs, themes, quotes, and drill-downs.
VoC Report
Board-ready Voice of Customer, generated in minutes.